PRIVACY POLICY
OUR PRIVACY POLICY
At Odeda Jewellery Ltd, we are committed to protecting and respecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Personal data is any information relating to an identified or identifiable person, which would include your name, postal address and email address.
It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide you from time to time so that you are fully aware of how and why we are using your personal data. This privacy policy may change from time to time and we will post any changes on this page and, if the changes are significant, we will provide a more prominent notice (including, if appropriate, by email). This version of the privacy policy was last updated on 1 October 2021.
This privacy policy describes how Odeda Jewellery Ltd (which we refer to as ‘Odeda Jewellery’, ‘us’, ‘we’, and ‘our’) collects and uses personal information in accordance with applicable data protection laws, including the General Data Protection Regulation. By providing us with your data, you warrant to us that you are over 13 years of age.
For the purpose of data protection legislation, the data controller is Odeda Jewellery Ltd, 20-22 Wenlock Road, London N1 7GU.
The purpose of this Privacy Policy is to give you a better understanding of:
What information we collect;
How we use that information;
How this information is shared;
Your rights;
Our use of cookies; and
Other useful privacy and security related matters.
CONTACTING US
If you have any questions about how we protect your privacy please email us at hello@odedajewellery.com. You can also use this address to contact us if you would like to review your email marketing preferences or update your personal information. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
WHAT INFORMATION DO WE COLLECT AND WHY?
Personal information means any data that is capable of identifying an individual. We collect your personal information when you place an order, sign up for our marketing communications, browse our website or use the other services offered by our website. The data we collect includes details you provide to us, such as your name, e-mail address, telephone number and your shipping and billing addresses. We, may also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website, and interaction with emails through the use of cookies and other tracking technologies. This can include your geographic location, your browser, your device type, how you were referred to us, serch terms you used to get to us, what you browsed on the webite and how long you stayed on the website for. We use this data to:
• Take your orders, process your payments and deliver the items you have purchased;
• Provide any additional services you have requested, such as our marketing communications;
• Where relevant give you access to services reserved for registered users, such, where applicable, wish list and product alerts;
• Deliver your post, if you are a customer or account holder;
• Provide you with help and assistance if you have any questions;
• Monitor the performance of our campaigns; and
• Personalise your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer.
Under data protection law, we must have a valid legal basis to process your data. In most instances, we will process your data because we have a contract with you e.g. to deliver your purchases or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity. You can opt-out of sales and marketing communications from us at any time (please contact hello@odedajewellery.com to do so).
HOW DO WE USE YOUR PERSONAL INFORMATION?
We may collect, use and disclose your personal information in order for us to operate our business. This includes:
Processing it to enable us to sell and advertise our products
Carrying out our obligations arising from any contracts entered into between you and us
Processing your online orders
Creating your online profile (where applicable)
Maintaining our own accounts and records
Carrying out market research and analysis including satisfaction surveys
Carrying out analysis of consumer choices
Providing marketing and other information, products or services to you that you request from us or which we feel may interest you, in accordance with the preferences you have expressed.
Marketing
In relation to (8) above, where you have expressly consented to such use, for example when you create an account with us, we may also use information held about you to provide you with information about products, promotions and special offers which may be of interest to you as well as personalised communications and we may contact you about these by email, post or telephone. You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at hello@odedajewellery.com
COMMUNICATIONS FROM US
We may contact you via the below channels:
We may email you once an order has been placed to confirm receipt of your order and remind you what you have ordered. We will send a further email to let you know your order has been accepted and when it has been dispatched.
We may send newsletters to customers and individuals who have given us permission to contact them. These are used to inform you about new launches, sales/special offers and information we think you’ll find interesting. It is easy to stop receiving these newsletters by clicking on the ‘unsubscribe’ button found on the bottom of each communication we send. Alternatively contact us at hello@odedajewellery.com
Phone
Rarely, if there is an issue with your order, or we need to refund/take any further payments, we may need to call you on the phone number you have provided. We may also need to provide your phone number to courier companies for the purpose of ensuring a safe delivery (in particular this is sometimes a requirement of international deliveries)
Social Media
If you contact us via social media, we will respond on the same channel or move to email if we feel the conversation needs further assistance.
WHERE DO WE STORE YOUR PERSONAL DATA AND HOW IS IT SHARED?
Please note that we are storing and processing your information in order to fulfil contracts we might have with you (for example if you make an order through our website), or otherwise to pursue our legitimate business interests as set out in this privacy policy. Some of the software tools we use may transfer your information outside of the UK or Europe, including to the United States.
In particular, our website is provided by a company called Wix.com Ltd ('Wix'). Wix may collect, store and process your personal information on our behalf and at our direction as a data processor. Such information will generally be stored in their data centres which are located in the US, Ireland and Israel. To help provide its services Wix may transfer data to other Wix entities for storage and as necessary to provide our services. Wix also uses certain third party sub-processors to provide their services. All transfers of data are subject to appropriate safeguards to ensure that they are conducted in compliance with applicable data protection laws. The type of data that sub-processers have access to is limited to only what is reasonably necessary to perform the service provided. You can find out more about Wix’s use of sub-processors here.
Wix affiliates and third party service providers that may store or process your information on behalf of Wix are contractually committed to keep it protected and secured in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction. If you are located in Europe, when Wix transfers personal information to the US or anywhere outside Europe they make sure (i) that there is a level of protection deemed adequate by the European Commission or (ii) that the relevant standard contractual clauses are in place. Wix also participate in and have certified their compliance with the EU-U.S. Privacy Shield Framework. You can read Wix’s privacy policy and find out more here.
WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?
We will not disclose your personal information to any other party other than in accordance with this policy and/or in the circumstances detailed below.
We only share your personal information with third parties as set out in this Privacy Policy and to help us use your personal information for the purposes described above. We do not sell or rent any personal information to third parties. We may pass your information to our third party service providers or subcontractors for the purposes of completing tasks and providing services to you on our behalf.
When we use third party service providers, we disclose only the information that is necessary to deliver the service and require them to keep your information secure under data protection laws.
For example, we use Wix to power our online store and Wix provides us with the online platform that allows us to sell your products and services to you. Your data may be stored through Wix’s data storage databases and general Wix applications. You can read more about how Wix stores and uses your Personal Information here
If you purchase or attempt to purchase a product from us, direct payment gateways are provided by Wix who use reputable third third-party banking and distribution institutions to handle credit card transactions and order fulfilment. The information needed to verify and authorise your payment card and to process your order is automatically shared with them. All direct payment gateways offered by Wix adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council which is a joint effort of brands like Visa, Mastercard, American express and discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may also disclose your personal information to another party:
if we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply this privacy policy and any other agreements; or
to protect the rights, property, or safety of Odeda Jewellery, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We take reasonable steps to ensure that the personal information we hold about you is reliable for its intended use and is as accurate and complete as is necessary to carry out the relevant purposes described in this privacy policy. We will retain your personal information for so long as is reasonably necessary for us to fulfil the relevant purposes described in this privacy policy unless a longer retention period is required or permitted by law.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We are strongly committed to data security and we take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption.
In addition, Wix, who provides the platform we use for our online shop has implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Wix offer HTTPS secure access where appropriate; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and Wix regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. Wix also regularly monitor their systems for possible vulnerabilities and attacks, and regularly seek new ways and third party services to further enhancing the security of their services and the protection of the privacy of visitors and users of the website.
However, the transmission of information via the internet is not completely secure, therefore, although we will do our best to protect your personal data, we cannot and do not guarantee the security of any data transmitted to our site and any such transmission is at your own risk. We encourage you to set strong passwords for your account.
YOUR RIGHTS
The law relating to data protection in Europe gives you a number of rights. We have summarised these below. You can get more information about these from the Information Commissioners Office (www.ico.org.uk).
• The right to be informed – You have the right to know what personal data we are processing about you. This privacy notice explains the sorts of personal data that we may process about you, why and when. You can ask us to confirm what personal data we hold about you and how and why we are processing it.
• The right of access – You have the right to have access to a copy of the personal data we hold about you.
• The right to rectification – You have the right ask us to correct your personal data if it is inaccurate or incomplete.
• The right to erase – You have the right to ask us to delete your personal data where there is no legitimate reason for it to be processed.
• The right to restrict processing – You have the right to stop us processing your personal data in certain ways (e.g. for marketing purposes).
• The right to data portability – You have the right to obtain a copy of your personal data for your own purposes and to move, copy or transfer it from one environment to another.
• The right to object – You have the right to object to processing for purposes of direct marketing, profiling, and research in some circumstances.
• The right in relation to automated decision making and profiling - You have the right to object to decisions being taken about you without any human involvement (“automated decision making”).
If you want to exercise any of these rights, please just contact us and we will investigate the matter and respond to you within one month. Sometimes we may tell you that we need to a longer period of time to deal with your request and we will let you know if that is the case and explain why.
You also have the right to complain. We would like you to speak to us first to see if we can help put things right but you can go straight to the authority responsible for data protection and law enforcement. In England, this is the Information Commissioner’s Office ('ICO'). You can contact the ICO via their website is www.ico.org.uk/global/contact-us or call 0303 123 1113.
COOKIE POLICY
WHAT IS A COOKIE?
A cookie is a small data file that is sent to your computer or another device from a website and is stored in your computer's hard drive when you visit that website.
There are different types of cookies which are used to do different things. These include letting you navigate between different pages on a website efficiently, remembering preferences you have given and helping identify ways to improve your overall site experience. Others are used to provide you with advertising which is more tailored to your interests, or to measure the number of site visits and the most popular pages users visit. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.
Broadly, there are two different types of browser cookie, (i) session cookies, which are stored in the computer's memory during a user's browsing session and are automatically deleted from your computer when the browser is closed or the session is deemed to have ended; and (ii) persistent cookies, which are stored on the user's computer and are not deleted when the browser is closed. Persistent cookies can be used to retain user preferences for a particular website, allowing those preferences to be used in future browsing sessions.
WHY DO WE USE COOKIES?
We and our third party service providers (such as our website provider, a company called Wix.com Ltd (‘Wix’)), use cookies and other similar technologies in order to provide our services on our website and ensure our website performs property, to analyse our performance and marketing activities, to ensure our website is secure and safe to use and to personalise your experience.
We use the following types of cookies to improve our website and services:
Essential cookies
These cookies let you move around the website and use essential features like secure and private areas
Analytical cookies
These help us understand how you use our website (eg which pages you visit) to provide statistics on how our website is used, improve the website by identifying any errors, and performance issues.
Functional cookies
These are cookies used to remember choices users make to improve their experience.
Marketing cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device.
EXAMPLES OF COOKIES USED ON OUR WEBSITE
Many of the cookies on our website are categorised as essential cookies. These are cookies that let you move around the website and use essential features like secure and private areas. You can see the essential cookies used on our website here.
Google Analytics
When someone visits our website we may also use Google Analytics, a Google product that helps us understand how people engage with our website. Google analytics uses a set of cookies to collect information and report site usage statistics without personally identifying individual visitors to Google. ‘_ga’ is the main cookie used by Google Analytics. ‘_ga’ enables a service to distinguish one user from another and lasts for 2 years.
HOW CAN YOU CONTROL THE USE OF COOKIES?
To find out more about cookies, including how to see what cookies have been set and understand how to manage, delete and block them, visit www.aboutcookies.org or www.allaboutcookies.org.
Alternately, it is also possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. (Please note we do not change our practices in response to a ‘Do Not Track’ signal in the http header from a browser or mobile application).
The following links may be helpful, or you can use the “Help” option in your browser.
Please note that deleting our cookies, disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.
To opt out from and prevent your data from being used by Google Analytics across all websites, check out the following instructions: https://tools.google.com/dlpage/gaoptout.
For further information a guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at youronlinechoices.eu. The guide contains an explanation of the Internet Advertising Bureau's self-regulatory scheme to allow you greater control of the advertising you see.
We may update this Cookie Policy from time to time. We encourage you to periodically review this page for the latest information about cookies on our website.